We’re so sorry to hear that you’re having trouble with your quip Ultra™ Toothbrush. Read on for some troubleshooting tips to get back to brushing ASAP!
Before trying any of the following troubleshooting recommendations, please complete a manual reset of your brush.
- Press and hold the power button for more than 30 seconds to hard reset
- Your LED strip will flash when completed
- Attempt to power on as normal*
*If your battery is completely dead, you may need to place your Ultra™ Smart Sonic Toothbrush on charge for several minutes before it will power on successfully.
Not powering on
Complete a manual reset following the steps above and then try charging your brush overnight as this is the best way to ensure there are no disturbances
Not charging
Complete a manual reset, then ensure that your charging connector is properly aligned with the top part of the brush handle. We’d also recommend trying another power brick, power outlets, and/or charger if you have more than one Ultra™ Charging Cable on hand!
My brush is powering on, but there is no vibration
Complete a manual reset, then make sure that your EasyClick Brush Pod is fully connected. Next, press and hold the power button for more than 30 seconds to hard reset, then power on as normal. We’d also recommend charging your quip Ultra overnight for best performance!
My pressure sensor isn’t working correctly
Press and hold the power button for more than 30 seconds to hard reset, then power on as normal.
How can I toggle off the pressure sensor?
We never recommend turning off your pressure sensor, as it’s there to protect your teeth and gums! However, you’re able to toggle this setting on and off via the quip App, available to download via the App Store or Google Play Store.
Need more help?
You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step).
Click the green “Start a return” button, or simply click here and follow the on-screen instructions!
You can also chat with us and be prepared to provide the following info:
- A photo of your product
- Proof of original purchase
- Both of the numbers located on the back of your EasyClick pod (only visible once removed) and below the Keyhole on the inside of your toothbrush